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Standard and Extended Warranty

All Jetbook brand notebook systems come with a one-year limited warranty. Some units are purchased with an optional extended limited warranty. These warranties are for an additional 2 or 3 years. The standard limited one-year and optional extended warranties for systems purchased in the U.S. are included in this section. However, your actual limited warranty statement is noted on your invoice and included in the documentation accompanying your system.
NOTE: This information applies to the United States only, unless specifically stated otherwise.

Limited One-Year Warranty

Jetta International ("Jetta") manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry-standard practices. Jetta warrants that the hardware products it manufactures will be free from defects in materials and workmanship. The warranty term is one year beginning on the date of invoice, as further described in the following text.

Damage due to shipping the products to you is covered under this warranty. Otherwise, this warranty does not cover damage due to external causes, including accident, abuse, misuse, problems with electrical power, servicing not authorized by Jetta, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by Jetta.

This warranty does not cover any items that are in one or more of the following categories: software; external devices (except as specifically noted); accessories, parts or components added to a Jetta system after the system is shipped from Jetta; accessories, parts or components that are not installed in the Jetta factory; or accessories, parts or components that are sold with an expressed specific warranty in place of being covered under this warranty.

Jetta will repair or replace products covered under this limited warranty that are returned to Jetta´s facility. To request warranty service, you must call Jetta´s Return Material Authorization Department within the warranty period. If warranty service is required, Jetta will issue a Return Material Authorization Number. You must ship the products back to Jetta in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. Jetta will ship the repaired or replacement products to you (freight prepaid) if you use an address in the continental U.S., where applicable. Shipments to other locations will be made freight collect.
NOTE: Before you ship the product(s) to Jetta, back up the data on the hard-disk drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as diskettes, CDs, or PC Cards. Jetta does not accept liability for lost data or software.
** Jetta owns all parts removed from repaired products. Jetta uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products. If Jetta repairs or replaces a product, its warranty term is not extended.

General Provisions

Jetta MAKES NO EXPRESS WARRANTIES OR CONDITIONS BEYOND THOSE STATED IN THIS WARRANTY STATEMENT. Jetta DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR CONDITIONS, SO THIS LIMITATION MAY NOT APPLY TO YOU.

Jetta´s RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION).

Jetta DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE.

SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.

These provisions apply to Jetta´s limited three-year warranty only. For provisions of any service contract covering your system, refer to your invoice or the separate service contract that you will receive.

In any instance in which Jetta issues a Return Materials Authorization Number, Jetta must receive the product(s) for repair prior to the expiration of the warranty period in order for the repair(s) to be covered by the warranty.

Limited Three-Year Warranty

Jetta International ("Jetta") manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry-standard practices. Jetta warrants that the hardware products it manufactures will be free from defects in materials and workmanship. The warranty term is three years beginning on the date of invoice, as further described in the following text.

Damage due to shipping the products to you is covered under this warranty. Otherwise, this warranty does not cover damage due to external causes, including accident, abuse, misuse, problems with electrical power, servicing not authorized by Jetta, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by Jetta.

This warranty does not cover any items that are in one or more of the following categories: software; external devices (except as specifically noted); accessories, parts or components added to a Jetta system after the system is shipped from Jetta; accessories, parts or components that are not installed in the Jetta factory; or accessories, parts or components that are sold with an expressed specific warranty in place of being covered under this warranty.. Batteries for portable computers are covered only during the initial one-year period of this warranty.

Limited-Warranty Coverage During Year One, Two, and Three

During the one-year period beginning on the invoice date, Jetta will repair or replace products covered under this limited warranty that are returned to Jetta´s facility. To request warranty service, you must call Jetta´s Return Material Authorization Department within the warranty period. If warranty service is required, Jetta will issue a Return Material Authorization Number. You must ship the products back to Jetta in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. Jetta will ship the repaired or replacement products to you freight prepaid if you use an address in the continental U.S., where applicable. Shipments to other locations will be made freight collect.
NOTE: Before you ship the product(s) to Jetta, back up the data on the hard-disk drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as diskettes, CDs, or PC Cards. Jetta does not accept liability for lost data or software.
** Jetta owns all parts removed from repaired products. Jetta uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products. If Jetta repairs or replaces a product, its warranty term is not extended.

General Provisions

Jetta MAKES NO EXPRESS WARRANTIES OR CONDITIONS BEYOND THOSE STATED IN THIS WARRANTY STATEMENT. Jetta DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR CONDITIONS, SO THIS LIMITATION MAY NOT APPLY TO YOU.

Jetta´s RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION).

Jetta DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE.

SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.

These provisions apply to Jetta´s limited three-year warranty only. For provisions of any service contract covering your system, refer to your invoice or the separate service contract that you will receive.

In any instance in which Jetta issues a Return Materials Authorization Number, Jetta must receive the product(s) for repair prior to the expiration of the warranty period in order for the repair(s) to be covered by the warranty.
NOTE: If you chose one of the available warranty and service options in place of the standard limited three-year warranty described in the preceding text, the option you chose will be listed on your invoice.

Dead Pixel Return Policy

Jetbook 9700P

If you find dead or defective pixels on your LCD screen more than the listed, you can return your computer within 14 days after receiving the computer for replacement.

  • up to 15" LCD Display: 2 or more defective pixels
  • 17"+ LCD Display: 4 or more defective pixels

Jetta Accidental Damage (JAD)

Jetta Accidental Damage (JAD) does not cover theft or loss, intentional fire, cosmetic or pre-existing damage or damage resulting from misuse or use under abnormal operating conditions. JAD must be added at the time of purchase of your new Jetta and your service term begins concurrently with the product warranty (date of Invoice). Your warranty will cover 1 claim per year. JAD reserves the right to reject a claim if the damage is considered intentional.

    What’s covered?
  • Damage from drops and falls under normal use
  • Damage from electrical surges
  • Liquid spills
  • LCD damage
    What’s not covered?
  • External peripherals
  • Accessories not installed by Jetta at time of purchase
  • Batteries

Copyright

Copyright reserved, 1998 Jetta International, Corp. Trademarks used in this document: Jetta is a registered trademark. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Jetta International disclaims any proprietary interest in trademarks and trade names other than its own. The information in this document has been reviewed and is believed to be accurate. However, neither Jetta International nor its affiliates assume any responsibility for inaccuracies, errors, or omissions that may be contained herein. In no event will Jetta International or its affiliates be liable for direct, indirect, special, incidental, or consequential damages resulting from any defect or omission in this document, even if advised of the possibility of such damages. Jetta International reserves the right to make improvements or changes to this document and the products and services described at any time, without notice or obligation. This information applies to the continental United States only, unless specifically stated otherwise.